Frequently Asked Questions
Everything you need to know about your Billabong experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for Billabong Crew members.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my Billabong wetsuit?
To extend the life of your wetsuit, rinse it with fresh water after every use, avoid direct sunlight when drying, and never use a washing machine or dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I find the right size?
Check our comprehensive Size Guide located on every product page to find specific measurements for boardshorts, swimwear, and apparel.